Who we are:
Diabolocom develops and operates a leading-edge cloud platform used by renowned brands to handle interactions with their customers and prospects across all channels (voice, email, chat, social networks, bots, sms, visio).
Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services visual components. On top of great business user interfaces, we provide APIs and toolkits that allow our customers to build automations and implement rich workflows around customer interaction. This is what we call Augmented Customer Interaction.
We have offices in Paris, London, Frankfurt and Madrid and serve clients across the five continents thanks to our private cloud located in datacenters across Europe and built on our own voice and Internet networks. We also run operations for our clients in the US, South America, Africa and Asia by deploying our solutions on Amazon AWS and Google platforms.
Amongst our clients are: Engie, Total, Air Liquide, Essilor, Saint Gobain, Smartbox, Wonderbox, Coyote, Photobox, Galeries Lafayette, Decathlon, Carrefour, AG2R La Mondiale, Teleperformance…

Job description:
Diabolocom builds and maintains its technological stack in its entirety: we develop our own software that we run on our private cloud and that communicates to the outside world via our fixed voice (ARCEP license) and IP (AS #39781) telecommunications operator infrastructure.
To continue to operate and develop our Cloud solutions internationally, we are looking for ambitious, autonomous, rigorous VoIP engineers who like to work as a team and take up challenges, in close collaboration with our development teams (DevOps approach).

Integrated within a young, dynamic technical team, your main missions will be to :

  • Voice quality monitoring and troubleshooting
  • Capacity planning
  • Design and implementation of sensors to measure quality
  • Writing, “piloting”, testing the development of an operator intranet (number management, requisition management, portability management,…)
  • Regulatory Management
  • Design and management of our SIP interconnections with other operators in France and abroad

Preferred experience
Passionate about technology and expert in VoIP, you want to integrate an innovative company and a technical team resolutely oriented towards open source projects. As a proposition force by nature, you have a good ability to learn new technologies and you want to take up a new challenge.

The technical environment:
You are familiar with most of the following technologies and methods.

  • VoIP protocols (SIP, RTP, WebRTC)
  • Analysis and investigation (logs, IP frames, pcap traces,…)
  • Shell and Python Scripting
  • Automation (accessible)
  • Monitoring (collectd, grafana, nagios)

Bonus: SBC Acme Packet, Asterisk, FreeSwitch, Kamailio